then you just have to wait like me.... I called also 2 weeks ago, told me the same stuff. I'm (28 Nov 2019 one month before) applicant and my medical expired last December 2019. They told me to wait response from NDVO officer. it's very hard to wait every single day. hopping every day when sun rise there might be good news but when sunset have to be disappoint with same status. NDVO woke like this I never thought about it.. heart broken everyday. it's been 2 years away from my spouse. tuff, tuff,, tuff,,, and very tuff!!!!