Hi all,
Wanted to update regarding my experience with 2-way courier service by giving rough timeline of events and some details. Please note that as far as I can tell all emails here will be sent to PA's email address specified in Form imm0008.
Also, please ensure you check your junk mail folder since some of these emails do go there!!!
- Received 1st email asking for passport (PPR)
- This email has a FROM address of DoNotReply-DELHI-Immigration@international.gc.ca
- The subject of this email is Passport request letter
- This email contains details about what documents to submit and details about the submission (eg: Passport validity has to be at least 6 months etc.)
- Received 2nd email within about 3 hours of receiving 1st email
- This email has a FROM address of DoNotReply-DELHI-Immigration@international.gc.ca
- The subject of this email is Passport Submission: 2-Way Courier Service
- This email contains instructions for submitting the passport via 2-way courier service, including an email address for corresponding with VFS for passport submission (VFS passport submission email address)
- Sent message to VFS passport submission email address with PA name and telephone number. Received auto-reply with ticket number in subject and VFS passport submission desk phone number in email body.
- PA called VFS passport submission desk phone number from auto-reply in Step #3 and referenced ticket number received in auto-reply
- PA was able to arrange for courier pickup for next business day.
- Same business day pickup is not possible
- Pickup/dropoff address has to be same as that given for PA on PR application forms. Cannot specify different address.
- PA received a link from VFS for online payment of courier fees, paid fees while on the call, and received an electronic receipt of this payment.
- PA received an additional email from VFS passport submission email address with 2 additional PDF forms attached. Courier is to be given an envelope containing the following hardcopy items:
- Printout of 2 forms provided by VFS passport submission, filled and signed
- Printout of 2nd email from NDVO\High Commission with subject of Passport Submission: 2-Way Courier Service
- All documents mentioned in 1st email with subject of Passport request letter
- Person on phone from VFS side was polite but was not able to answer how long it would take for return of passport. They did emphasize to read the requirements carefully and include the correct papers otherwise everything will be returned and PA will have to go through the process again (take appointment, pay fees, arrange for pickup)
- Hold time was roughly 30-45 minutes; please be patient!
I hope the above helps anyone else with understanding how the process works; fingers-crossed hope everyone can reunite with their loved ones soon!!!
NOTE: I am not supplying the VFS pp submission desk phone number or email address to prevent spam and nuisance calls that will only serve to slow down the process for everyone. I just wanted to provide some guidance, that's all. Pls don't ask me to send it (I won't) and I encourage others to not to share these details either.