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Air Canada refuses re-entry into Canada (Foriegn Passport + Citizenship Certif)

Tjam3

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Feb 10, 2013
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This is new to me and quite worryingsome for people in our situation. Basically Air Canada refused re-entry into Canada with a foriegn passport and a Canadian Citizenship Certificate, as supposedly only a PR Card is proof that you have status to stay in Canada... but when you get citizenship you have to return your PR card, and it looks like a Citizenship Certiifcate isn't proof that you have status in Canada ??? ... what do you do here to avoid this situation - get a Canadian passport immediately before travelling?

this article has conflicting statements in my opinion and an air of confusion of the various parties understanding the legislation and what is actually correct.

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http://www.thestar.com/news/immigration/2014/08/04/dual_citizens_carrying_foreign_passport_turned_away_at_florida_airport.html

Dual citizens carrying foreign passport turned away at Florida airport

Warning to dual citizens: Travelling with a foreign passport may make it tough to come home to Canada.

What happened to a Milton family returning from a summer holiday in Florida on Air Canada offers a cautionary tale for Canadians who use a foreign passport when travelling outside the country.

Canadian citizens Wael Ghali, his wife, Mira Wassef, and their teenage boys, Michael and Youssef, were stuck in the Tampa airport after an Air Canada agent refused to let them board their flight because she didn’t accept their Egyptian passports and photo citizenship certificates as valid documents to re-enter Canada.

“We’d called the Canada Border Services Agency before we left for Florida and we were told it’d be totally fine,” said Ghali, an English teacher from Egypt, who moved here in 2008 and took the oath with his family at a citizenship ceremony days before leaving for the 10-day trip on July 1. “We did our diligence.”

In normal circumstances, permanent residents who have yet to become Canadian citizens must travel with passports from their country of origin, plus what’s called a PR (permanent resident) card issued by Ottawa, as proof that they can legally stay in Canada and do not need a visa.

However, when someone becomes a Canadian citizen, the PR card is taken away — as was the case for the Ghali family — and coming home to Canada may become a problem with a foreign passport unaccompanied by a visitor’s visa.


Ghali, 45, said the family had booked their vacation in March and were notified about their citizenship test later. They were scheduled for their citizenship ceremony on June 24, leaving them less than five business days to apply for a Canadian passport.

To avoid incurring additional costs — $857 — for an urgent pickup of four Canadian passports, Ghali contacted border officials for assurance that their Egyptian passports, in combination with their new citizenship certificates, would get them back to Canada.

Air Canada’s website makes no reference to dual citizens travelling on a non-Canadian passport, but a spokesperson said the PR card provides proof of immigration status, and without it, passengers will not be able to board.

“Like other worldwide airlines, Air Canada utilizes information regarding travel document acceptance provided in a central system called TIMATIC which contains instructions from various governments,” Air Canada spokesperson Angela Mah said in an email.

“Passengers travelling with Egyptian passports are required to have a valid visa or PR card to return to Canada by commercial carrier. . .We have separately confirmed with CBSA this is correct.”

According to the Canadian government’s website, international air travelers are required to have a valid passport. Among the valid supplemental government-issued identification documents are a provincial health card, permanent resident card, driver’s licence and citizenship certificate.

Despite the family’s protests that they were citizens, they say the Air Canada agent insisted that “you must also have a Canadian visa or a PR Card, because the PR card is a proof that you can stay in Canada and the citizenship certificate does not guarantee that you can stay in Canada.”


Ghali then called CBSA, who told the family the agency had no authority to compel airline officials to let them board the flight. However, border officials said they would let them into Canada if they arrived at the border.

Eventually, the family spent an extra $1,200 on two indirect flights from Tampa to Atlanta, then Buffalo, where they rented a car to get back to Canada on July 11.

Air Canada said it would get in touch with the family and refund their unused tickets.
 

basharar

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So to save 857$ they had to pay $1200, I don't think they can take an international flight with a citizenship certificate in Egypt or any part of the world... why do they assume they can with air canada....
 

Tjam3

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Feb 10, 2013
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hi,
For example, if I get my Canadian Certificate Citizenship tomorrow, and want to travel next month - what would you do to avoid the above situation? Do you get a Canadian passport BEFORE you travel, and then carry both your foreign and Canadian passport when travelling?
 

scylla

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Get a Canadian passport before you travel and then travel on the Canadian passport alone. No need to bring the foreign passport.
 

Rob_TO

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You can rush through a passport in a few days if you pay an expedited processing fee.

Fault here relies entirely on the family for not understanding rules for international flights. CBSA told them that they would be fine to enter Canada which is completely true, but CBSA can't expect to guarantee boarding policies of individual airlines.
 

Msafiri

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If the family had their oath this year then what photo citizenship certificates is the newspaper referring too given these have been discontinued? Airline retains the right to accept or refuse your business...in this case the trade off risk of a fine for undocumented/incorrectly documented passengers seems to have outweighed the we need your business.
 

torontonian2003

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The citizenship certificate is not a travel document and cannot be used in lieu of a passport.
http://www.cic.gc.ca/english/citizenship/proof.asp
 

SenoritaBella

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I think this story highlights an area in the process CIC needs to look at amending. Perhaps, people shouldn't have to return the PR card until they go to pick up the passport(which is mailed to the local CIC office). That said, I don't think the airline is at fault here.
 

u4g5

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it sucks and CBSA is responsible for this if they didnt tell the family that without a canadian passport they wont be allowed to come back to Canada.
 

Rob_TO

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u4g5 said:
it sucks and CBSA is responsible for this if they didnt tell the family that without a canadian passport they wont be allowed to come back to Canada.
They are certainly allowed back to Canada by CBSA. Had they shown up at the Canadian border, they would have been welcomed in with no problems.

However you can't expect CBSA to advise on individual airline policies or the airline industry in general. That is up to the traveler and the airline... NOT CBSA.
 

Newbie2014

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Feb 10, 2014
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What?! :eek:

I did not know that you can drive cross the U.S./Canada border using just your foreign passport and your citizenship certificate? Is this true?

I thought you must have a PR card if you want to re-enter Canada. Does this mean that the PR card just for commercial travel (plane, bus, train)?
 

basharar

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You can enter by land with the original landing document if your pr is expired or missing, they will also let you in if you can prove your residence and ID.
 

capt_ahmed

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Feb 10, 2014
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Airlines need to verify that you meet the destination entry requirements to avoid any penalties. Countries don't want people arriving at their airports and get stuck or claim refugee status. I think the penalty is $10,000 which simply will be used to fly the person back home.
Travelling with foreign passport is not a problem as long as you hold visa or PR (in case your destination is Canada).
Air Canada should be looking for a proof that these passengers will be allowed entry into Canada and I believe that the citizenship certificates provided is more than enough that CBSA would allow their entry.
CBSA should add the citizenship certificate to the list of documents allowing people to enter Canada with FOREIGN PASSPORT together with valid visa and PR Card.
I don't blame the family, because they were not using the citizenship certificate as travel document. They used it as proof of eligibility to enter Canada such as PR card. They were carrying valid passports!
Let us assume that someone is dual citizen and is not willing to issue a Canadian Passport for any reason and he is returning to Canada, how can he enter Canada if his foreign nationality needs a visa? Shall he apply for a visitor visa at Canadian Embassy just to convince the airlines? That's funny!
 

Rob_TO

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capt_ahmed said:
Let us assume that someone is dual citizen and is not willing to issue a Canadian Passport for any reason and he is returning to Canada, how can he enter Canada if his foreign nationality needs a visa? Shall he apply for a visitor visa at Canadian Embassy just to convince the airlines? That's funny!
That person can easily enter Canada at a land border.

Canadian citizen certificate is a non-photo ID, so it will NEVER be used by airlines to verify identity or status in a country. It is way too easy to make fake copies.

If you want to fly to Canada as a Canadian citizen, you need a Canadian passport. It's that simple. There is no excuse not to have one, and to people that can't understand this, they shouldn't be flying.
 

kslade

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Aug 6, 2014
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Similar story happened to us. Our baby was denied to the airplane because she had a foreign passport and a birth certificate. Thankfully we were able to get a Canadian passport for her in 7 days in Europe.