my fiancee's app shows all steps completed and a COPR number was generated. Here's my time line
April 28th: COPR in tracker
May 30th: Called IRCC after a month of nothing, IRCC agent just told us to keep waiting
June 3rd: Forcibly emailed the landing team following direction from a fellow forum member
June 5th: Portal invite, declared presence and uploaded photo, ECOPR still not available.
June 19th: Called IRCC again, agent confirms everything within app is completed, mentioned we should've
received COPR over a month earlier, sends an email marked urgent to Mississauga VO. Was told to call at the end of the week if nothing is received
June 23rd : Called IRCC again as nothing is received, agent confirms again everything is marked as completed, mentioning again that it's strange we don't have our documents yet, as if someone in VO forgot to progress the application after finishing it.
June 26th: No updates, emailed local MP, MP confirms they made an appointment with VO regarding my app for early next week.
June 29th: MP replies, notes that IRCC mentioned "Outstanding balance on the file" (First time this has ever been mentioned). Checking on our receipts and the fees page listed, all payments have been made. Made a call to IRCC requesting a call back does not seem we will get a call back before they close today.
June 30th: Called IRCC, they mentioned the outstanding balance was an 85$ biometrics fee, getting this looked into promptly and will update further. Biometrics was sent out and paid in biometric office a while ago, and this fee was never mentioned prior so not sure. (We had to call 4 times, and they gave no straight answers on the fee, 2 agents said there was nothing owing, one agent mentioned PR fee, and one spent nearly 40 minutes digging and confirmed it was an 80$ balance, however had no insight as to what it was for)
Has anyone been in this situation or atleast know how quickly it'll be fixed?
April 28th: COPR in tracker
May 30th: Called IRCC after a month of nothing, IRCC agent just told us to keep waiting
June 3rd: Forcibly emailed the landing team following direction from a fellow forum member
June 5th: Portal invite, declared presence and uploaded photo, ECOPR still not available.
June 19th: Called IRCC again, agent confirms everything within app is completed, mentioned we should've
received COPR over a month earlier, sends an email marked urgent to Mississauga VO. Was told to call at the end of the week if nothing is received
June 23rd : Called IRCC again as nothing is received, agent confirms again everything is marked as completed, mentioning again that it's strange we don't have our documents yet, as if someone in VO forgot to progress the application after finishing it.
June 26th: No updates, emailed local MP, MP confirms they made an appointment with VO regarding my app for early next week.
June 29th: MP replies, notes that IRCC mentioned "Outstanding balance on the file" (First time this has ever been mentioned). Checking on our receipts and the fees page listed, all payments have been made. Made a call to IRCC requesting a call back does not seem we will get a call back before they close today.
June 30th: Called IRCC, they mentioned the outstanding balance was an 85$ biometrics fee, getting this looked into promptly and will update further. Biometrics was sent out and paid in biometric office a while ago, and this fee was never mentioned prior so not sure. (We had to call 4 times, and they gave no straight answers on the fee, 2 agents said there was nothing owing, one agent mentioned PR fee, and one spent nearly 40 minutes digging and confirmed it was an 80$ balance, however had no insight as to what it was for)
Has anyone been in this situation or atleast know how quickly it'll be fixed?