Ask Service Ontario to give you a refusal in writing, request a review as per this document: http://www.health.gov.on.ca/en/public/publications/ohip/docs/review.pdf
Do note that it takes OERC 4-6 weeks to render a decision, sometimes longer. It is quite likely that the applicants will get a landing interview before such time.
Do note that it takes OERC 4-6 weeks to render a decision, sometimes longer. It is quite likely that the applicants will get a landing interview before such time.