I will try to give them a call and find out about the upload button. When I click on "View submitted application", I get the following screenshot (i am drawing it as I don't have access to any image upload site at the moment).
+----------------------------------------------------+-----------------------------------------------------+------------------+------------------------------+---------------------------+
|
Details | Document Name | Instructions | Options | Required By |
+----------------------------------------------------+-----------------------------------------------------+------------------+------------------------------+---------------------------+
| Replacement Needed | Passport/Travel Documents (Multiple) | ? | Upload File Button | 04 January 2018 |
| | (required) | | | |
+----------------------------------------------------+-----------------------------------------------------+------------------+------------------------------+----------------------------+
I got the a response from both LVO and OVO.
From London VO, I got the following:
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Your enquiry has been received by the London visa office. We respond to all enquiries within 28 days. Enquiries marked as urgent by the sender and deemed urgent after review will receive a response within 24 to 48 hours. Film/Media crews travelling on short notice will receive a response within 5 days. If you have submitted new information, we will update your file without replying to confirm.
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From Ottowa VO, I got the following:
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This is an automatic response to acknowledge the receipt of your email.
Due to a high volume of inquiries we are only able to respond to case-specific inquiries and the service standard is 20 working days.
For general information, please visit our website<
http://www.cic.gc.ca/>.
IMPORTANT: If you are the applicant or an authorized representative, you must provide us with your application number in the subject line of your email and include in the body of your email the following information:
· Surname and Given name(s);
· Date of birth (YYYY-MM-DD);
· Unique Client Identifier (UCI) number / Client ID number;
· Category of Immigration (CEC, Provincial Nominee, Family Class, Federal Skilled Worker, Temporary Resident);
We are not able to respond to questions regarding:
o Expedited processing of non-urgent cases;
o Permanent Resident cards<
http://www.cic.gc.ca/english/information/pr-card/index.asp>;
o Citizenship applications<
http://www.cic.gc.ca/english/citizenship/index.asp>;
o Super Visas<
http://www.cic.gc.ca/english/visit/supervisa.asp> for Parents and Grandparents;
o Study<
http://www.cic.gc.ca/english/study/index.asp>/Work permits<
http://www.cic.gc.ca/english/work/index.asp>;
o Confirmation of receipt of documents;
o Status inquiries that are within processing times<
http://www.cic.gc.ca/english/information/times/index.asp>.
To change your address, check your application status, or pay fees please visit the My Immigration or Citizenship Application<
http://www.cic.gc.ca/english/e-services/index.asp> webpage.
For all other case related questions, or if you are experiencing technical difficulties with your online application, please use the Case Specific Enquiry form<
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx?_ga=1.226794587.793375893.1417715844>.
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