@nee_reem
Finally i got the CSQ for all of my family members. I dont understand one thing. the day i called the call center they updated me that it is in process but the very next day i received the CSQ. So far so good, i dont care, i have the document with me now.
@vickyRocks
Its given on their website 0015148649191 then do as the automatic answering says. and you will get connected to operator. I don't remember exactly its 1 or 2 for English than 9 then 1 and then 1 and then 0. I believe the sequence is correct. Give it a try. Best time is to call from 2300 h ours to 0000 hours at night PST.
and yes i applied paper based. it took them 36 months exactly to send me CSQs or