Acknowledgement Letter - FSW

[sterion75]

Someone suggested setting up an internet phone call from inside canada? with a canadian supplier?

 

[anthony26]

www.skype.com and get a Canadian phone number

 

[sterion75]

I found this by searching google not sure if it's still live it was a year old post

the new sequence when calling the 001613-944-4000 number from outside Canada is 1, 2, 1, 1, 0.

After the 1,2,1 listen to the options

This is verified live here http://britishexpats.com/forum/showthread.php?t=649178

 

[bennyameh]

If you are calling from outside canada,you need to use an internet phone and have all your details ready.
Benny

 

[Heritz]

skype.com and get a Canadian phone number

Skype doesn't sell Canadian phone numbers. I tried calling to the CIC Call Centre using regular Skype and it wont let me either. The machine keeps telling me "We're sorry, your dialed number cannot be reached from your calling area". This is because Skype is calling from US.

Is there any other service you can recommend to buy a Canadian number and successfully call this people?

Thanks!

 

[sterion75]

Heritz did you try the number I provided? Other people are using this to call CIC from abroad

Robbie

 

[Heritz]

Heritz did you try the number I provided? Other people are using this to call CIC from abroad

Robbie

Sorry Robbie, I didn't try that number. I tried now and it worked perfectly.

It's busy as I thought. Still calling at this moment. I'll let you know.

 

[Heritz]

Well, I called. They told me they didn't receive the package, even when I have the tracking info saying that it was successfully delivered.

I gave them all the information to track it down, since it was sent from Ontario, it's easy for them to know exactly who has it.

It was a 40 minutes call, they triple checked on the system, nothing. They even checked using my old student visa, but there was nothing else.

The girl on the other side provided me with a client number and she told me that the post company usually takes 30 days to give all that information to the CIU. If I don't receive anything by March 9th, I should call again with that number.

Thanks a lot for your help on this. I'll keep you posted. It might help someone in the future.

 

[sterion75]

Are they going to track it then with your parcel number details?

 

[Heritz]

Are they going to track it then with your parcel number details?

They asked me for all the tracking information, dates, person who sent the envelope, post company, all my personal information, contact information, etc. The girl told me they will actually contact Canada Post since that's the company who delivered the package. They should be able to know who exactly received the package and where it is now in no more than 30 days.

She told me not to worry about it since it is a registered post company and they can identify what happened. Lets see how it goes.

 

[Heritz]

Ok so this is what happened after a long wait:

They received the application on July 13th 2009. I waited 5 months to call, according to what they say in the CIC website. When I called, there was no application with my name there, so they said they would investigate the issue and contact the post company, they also gave me a client id to track the issue. They also told me to call one month later to check the results of the investigation.

I called one month later. This time they checked my client id and told me that the application was returned to me because of "additional documents requested". However, I never received anything, nor the application, phone call or email. Just that. I asked the agent, "what were those additional documents they requested" and he told me that he didn't have access to that information, that was all he could see in his screen.

I asked him how is it possible that I never received the envelope with their response and he told me that probably it got lost within my local mail company. He told me that next time, I should open a PO BOX in USA or Canada and use that new address as my mailing address, just to make sure they application travels via registered courier and avoid my public national mail company.

Inside that envelope was a bank draft for 1025$. Recovering the bank draft now its almost impossible because the draft was made in Canada where I have my bank account. To be able to get that money back, I need to personally sign some forms so the bank can refund the money. I am not in Canada, so that money is just frozen and can't be used until I decide to travel to Canada and sign those forms.

So I opened a PO BOX in Miami, and I am planning to send the application again.

In my opinion, they might have just lost the envelope inside their offices and told me a month later that they actually returned the package to me, just to avoid the responsibility. I mean, how come they didn't have any information about me in their system the first time I called? Or maybe they really did returned it and it is somewhere around the world.

I'm just sharing my experience here, thought it might help someone. If you have any suggestions I could use the next time I send my app, I would really appreciate it.

Thanks!