Accidentally creating an account on the portal

[Thursty9]

How to confirm with them? Reply to the first email?

Yep. Here’s exactly what I wrote I’d you want to copy/paste. I received the response 3 biz days later with access. Good luck!

Email address:
IRCC.ClientPortalEast-EstClientPortail.IRCC@cic.gc.ca

Email body:
To whom it may concern,

I’ve accidentally set up a PR portal account under this email address prior to you setting it up for me.

I’d like to use this same email address/account and really apologize for this inconvenience.

Please let me know next steps to receive 2nd email.

Thank you and apologies again for this issue.

 

[edrons]

Hi,

Accidentally creating an account on the IRCC Permanent Residence Confirmation Portal. Yesterday I got email about deasion made and they sent me a pdf of Permanent Residence Confirmation Portal.

There is such a title on the official site,

Do not create your own account. This can delay the process. Follow the instructions in the email we sent and we’ll create it for you.


Is there any way I can remove this account? Do you think it will affect my procedure?

Hello, I did the same thing, creating an account on PR portal. How were you able to solve the issue ?

 

[Thursty9]

Hey everyone there’s another thread about this https://www.canadavisa.com/canada-immigration-discussion-board/threads/i-accidentally-created-account-in-pr-confirmation-portal.750422/page-3#post-10288059

TLDR:

Breathe it’s ok! They’ll simply use the one you created as your official one and notify you once complete. Any delays will be what they were going to be anyway. Good luck!