Hi Everyone, I am new to this thread because I wasn't sure if AD is my VO but I just received my PPR and a google search of the email address included in the PPR indicated the ADVO (I am not based in the UAE but in one of the other GCC countries)
The issue is that I have 30 days to submit the passport (i.e. to submit by 24 Aug), but my family and I are due to travel for Hajj on 4 Aug, i.e. in 9 days from now. Following this, I am not back in my country of residence until 10 Sep, which is after the 30 day PPR window. Upon checking with VFS i was informed that ADVO can take up to 4 weeks for returning the passport, so its a risk that if I submit the passport now, I won't get the passport back in time to travel for Hajj.
I have just sent an email to ADVO explaining the situation and requesting an extension, but does any one know or has experienced doing such a request from them? I received an auto-reply stating they could take up to 15 business days just to respond to my email, which means I would be already travelling by the time they even respond; so I am very concerned that this might become a big issue if they do not provide an extension.
I am really worried that this small procedural issue might cause big problems right at the end of an already hard journey. Would love to know if any one can offer any help or advise.