NDVO is cruel, they do not respond. You can try e-mailing and calling but mostly they do not give any information.Is there any way at all to contact NDVO and recieve their response.. does contacting local MP from Canada helps the cause?
You can try the MP thing, I am doubtful it will work as long as file is in the 6 month period.
I know its sad, but I gather we cant do much, NDVO is a rotten place!