Also how many tickets did you generate from the day you requested for the service till the time you received it ? Because tbh I have generated 4 and I think I messed up
1st one was generated when they announced that those who don't have instruction letter can now contact vfs from 13nov
2nd when I sent the first mail I received auto reply saying "we hope you have included your number and UCI and stuff which didn't so I sent another one.
After I received the reply to the above two emails. Which said " please provide name, address , UCI , application number, no. Of passport
I sent 3rd email because I wasn't sure if I had to reply or send a new mail.
4th today because no reply has been received and I am running out of time to submit the passport to embassy. Idk what to do first I waited for their instructions letter then they said you don't need then they don't reply