2 roles with different NOC in same company advice

[pawar.nilesh1208]

Hi all!

I will try and state my dilemma as concisely as possible: I worked with a Mobile Device Management (MDM) provider, first in the role similar to Technical Support Analyst for about 1 year (NOC 2282, where I was the point of contact for clients who experienced difficulties with our software implementation in their business) and was then promoted to a Deployments Consultant role for roughly 9 months (where I assisted the client from start to finish with installing and implementing our software based on their unique business use case. For example, if it was a school that required an app to be pushed by a teacher in a class using iPads to 40 students with a press of a button and then removed at the end of class, I helped implement that based on our software's capability, and once implemented and tested, they would roll out the solution and any issues faced after would go to the Support Technicians where I initially worked).

I am confused if this second role comes under NOC 2282 or more under NOC 2171. Here are the descriptions I have for each. I would really appreciate if anyone could have a look and help me decide what is the appropriate NOC to use for the second role.

Designation: Entry Level Software Consultant/Applications Support Analyst
NOC: 2282
Key Responsibilities:

• Providing first-level contact and problem resolution to clients experiencing software related issues by means of desktop support, responding to telephone calls, communicate through e-mails/tickets in a timely and professional manner.
• Utilizing resources such as Knowledge bases and technical manuals to locate solutions to known problems.
• To provide advice and training documentation to clients in response to identified difficulties.
• Document tickets/resolutions and escalate problems as appropriate by following team escalation procedures.
• Subject Matter Expert (SME) in Email modules. Participate in weekly Email SME meetings, contribute to logging issues faced by clients, assisting in creating technical guides for other technical support analysts.

Designation: Deployments Consultant
NOC: 2171?
Key Responsibilities:

• Communicating with clients through phone calls and electronically to implement IT software solutions by identifying business and functionality requirements.
• Providing technical installation documents to the client detailing servers, network security, etc configuration requirements after assessing all risks to the client’s software and data.
• Assisting clients with required IT software components installations and testing implementation according to unique business use-cases throughout software deployment lifecycle.
• Proactively documenting and resolving issues faced during testing and implementation phases.
  

Thanks in advance and please do let me know if I should clarify anything!

- Nile

 

[Peacekeeper87]

Hi Pawar,

From what I thoroughly understand, since your second role has only been held for 9 months, it won't help you reach points for "2 years of experience" because you'll only have a total of 1 year 9 months.
So, my personal opinion is to declare in your EE profile just NOC 2282 as primary NOC, which will make you eligible for the program and give you points for one year of experience, the minimum required. The second position, just put in in personal history if it's too much of a hassle to match NOC description, as it won't be giving you points anyway.

If you go with this option, just make sure you completed 12 FULL months in NOC2282.
If you choose to include both positions, you'll have to provide reference letters for EACH position.

Of course, take multiple opinions.
Cheers!

 

[pawar.nilesh1208]

Hi Peacekeeper,

Thanks so much for the response and your suggestions! I have a couple of questions based on what you said:
i) I have a total of about 2 years and 9 months of work experience from my different jobs. So are points awarded only at 1,2, 3, etc years of experience. For example, 2 years 9 months is just as good as 2 years of work experience?
ii) I have read a few people say 'put it in personal history...'. What exactly does this mean? Is there a way in the application to only include certain work experiences to be put into consideration for Work Experience points? And if so, why would one do that? What is the harm in showing all work experiences?
iii) And last question, if one of the work experiences that I provide does not pass their criteria of being considered as the NOC code that I provided, but all my other work experiences that give me 1+ years of work experience do pass their criteria, will this scenario result in a rejection?

Thanks!

 

[Peacekeeper87]

Hi Peacekeeper,

Thanks so much for the response and your suggestions! I have a couple of questions based on what you said:
i) I have a total of about 2 years and 9 months of work experience from my different jobs. So are points awarded only at 1,2, 3, etc years of experience. For example, 2 years 9 months is just as good as 2 years of work experience?
ii) I have read a few people say 'put it in personal history...'. What exactly does this mean? Is there a way in the application to only include certain work experiences to be put into consideration for Work Experience points? And if so, why would one do that? What is the harm in showing all work experiences?
iii) And last question, if one of the work experiences that I provide does not pass their criteria of being considered as the NOC code that I provided, but all my other work experiences that give me 1+ years of work experience do pass their criteria, will this scenario result in a rejection?

Thanks!

Hi Pawar,

i) Yes, I'm pretty confident 2 years and 9 months will only give you points for 2 years. Understandably, I suppose it's the only way for them to evaluate everyone under the same criteria.

ii)Personal history is a section that will be made available to you once you receive your ITA. When you accept ITA, you will be guided through what is commonly called a "Post-ITA questionnaire", where you will have to fill in your travel history and personal history. What personal history section means is basically all of your other work experiences, address history, etc... and some other basic information and statutory questions.

Based on the information you provide there, and based on things you entered on your EE profile submission the first time, the system will generate document upload fields specific to your case (PCCs, Diploma, etc..). The key difference here is that, when it comes to work experience, the information provided in the personal history section does not go under your CRS score count. For example, if you declare a 1-year job position in your main work experience section in your profile, that's the only job that will be counted towards your claimed points for work experience, and the only document upload field generated relative to work experience. If later on post-ITA you put all the other job positions in personal history, they don't count on CRS points claim, and won't generate upload fields, as it's just to help conduct background checks. If you include all your work positions in main work experience however, specific fields will be generated for each job position.

To answer your question as to what's the harm, there is no harm really per se. But like I said before, a document checklist will be generated based on all the information for which you are claiming points. Therefore, if you include all your 2 years and 9 months of work experience, you will have to provide all the documents and proof related to those specific positions (reference letters per CIC requirements, pay stubs if any, etc...). Since the CRS points (not eligibility points, more info below) for work experience cap at 3 years, for many people who have more, more often than not it's just a hassle to have those letters made. Also, some applicants are not in a situation where they can contact previous employers to ask them for reference letters for immigration with CIC standards. Each person has his/her own constraints. But if you can confidently and fully back-up all your point claims for work experience per CIC standards, by all means go ahead!

In your specific case, do a simulation with the official CRS calculator to see if there's a big difference between declaring one year or two years of work experience. If you're sitting comfortably above 441 points with just 1 year (which has been the cut-off for the numerous last draws), I would personally say to just declare 1 year in your EE profile initial submission to reduce risk of NOC mismatch, and put the rest in personal history when you get ITA. However, make sure that the sole 1-year work experience pulls you above or on the 67 points threshold for eligibility.
Check this.
https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/express-entry/eligibility/federal-skilled-workers/six-selection-factors-federal-skilled-workers.html

iii)That is a very interesting question to which I don't have the exact answer. But I can make an educated guess. Based on what I read, the ENTIRE burden of proof and evidence is based on the applicant, and IRCC has been rejecting applications largely based on NOC mismatch.
So I want to give you answer a strong yes, but not sure 100% (more like 90%). NOC mismatch seems to be one of the most common reasons for application rejection. That may be another reason why many applicants just stick with just one NOC. Risk reduction. But I would encourage you to seek more specific info on this matter.

Hope I answered all your questions.
Cheers, and Best of Luck in your PR endeavours.