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Well, i am asking if there is any phone number that can call to confirm if i do need a new visa, or they can extend it without going through this procedure ?

Thanks for your response. Is there any number that can contact to confirm the status before applying new one?

Hi all, I have applied for super visa for my parents in 2013 and got for 5 years only. However my parents passport will get expiered in 2021. What should i do to renew their visa? They still have valid passport for another 3 years and super visa suppose to be 10 years or until passport expired...