They are stating the same thing to me and my friend he is having a same situation. I asked them so many times that you have my passport or not. No revert from them. From how long you are waiting.
I mistakenly sent to CERTIFICATE OF IDENTITY SECTION CENTRALIZED NETWORK
365 LAURIER AVE W 6TH FLOOR (OSC)
OTTAWA, ON K1A 1L1. I tried to call them many times or ask for update still no help.