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What did you end up doing? I am in a similar situation and reading confusing answers here

The issue is fixed now. I was able to complete and submit the application a few minutes ago

Issue: Based on my parents renewed passport, I am trying to submit a new visitor visa application. However, while doing so from the IRCC portal, I am getting a weird error on the biometric question since last 2 days. Since they already have a valid biometric with more than 7 years of validity, I...