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yes i tracked the package and I have the Canada Post signed delivery proof, signed by a certain "TERI for C.L (CITZ) "

Hello guys, I sent our outland paper application "Morocco" 2021 August 16 and we didn't receive anything, not even an AOR since then. I tried calling 888-242 2100 ,I couldn't get in touch with an agent should we send another file ? what should we do ?