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Thank you! I ended up calling the support every 30min until I wasn't disconnected and finally put on hold. The agent confirmed my oath form has been received by email and the next step is with the Mississauga office to make the e-certificate available. The agent could not provide a reason why...

I'm in a similar situation - my ceremony was Jun 4th from the Mississauga office but e-certificate is not available I just submitted the webform on Friday but still waiting for the e-certificate I haven't been able to reach an agent through their support centre - Any times of the day/week you...

I received a Request Letter around the same time of my biometrics request, but I was receiving error messages while opening that specific letter on Chrome, and I wrongly assumed it was related to the submission to my biometrics. I realized today that my account still had an 'action required'...