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I finally received it!! I can't thank you enough because I finally received a response 12hours after contacting the email you provided. Their automated message said they are winding down this inbox for these type of inquiries, but they still responded. And within an hour of their response, the...

I did - I might follow-up again since it's been a week with no response. I see this email is also slightly different so I'll give this a try too. Thank you!

I completed the virtual oath ceremony (June 4th) and signed+emailed the oath form, but my citizenship e-certificate has not been available to download. It has now been 25 business days and this was communicated to require no more than 2-5 business days to be available. I have also now received...

Thank you! I ended up calling the support every 30min until I wasn't disconnected and finally put on hold. The agent confirmed my oath form has been received by email and the next step is with the Mississauga office to make the e-certificate available. The agent could not provide a reason why...

I'm in a similar situation - my ceremony was Jun 4th from the Mississauga office but e-certificate is not available I just submitted the webform on Friday but still waiting for the e-certificate I haven't been able to reach an agent through their support centre - Any times of the day/week you...

I received a Request Letter around the same time of my biometrics request, but I was receiving error messages while opening that specific letter on Chrome, and I wrongly assumed it was related to the submission to my biometrics. I realized today that my account still had an 'action required'...