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Yes, you guys are right, everyone is friendly and nice! Due to the DOWN SERVERS, the agent could not really assist BUT: AGENT STATED: If we have a linked biometrics info in the upper-right corner, IT MEANS THEY HAVE THE BIOMETRICS! EVERYTHING is new due to Covid19, so systems REALLY SLOW...

Servers are down for hours now! Phone call centres cannot assist as their servers seem also to be down as well and they have no access to give status about applications at this point.

Thanks so much @Mshimpi

Hi CEC Team, Do you think it's better to webform request or call? Feeling kinda uncomfortable to call, are the agents nice? Good morning, @AshishS87

Don't worry, web form confirmation can now take up to approximately 1.5 weeks.

You've been very helpful on this journey, thanks so much for it, @AshishS87 ! To be honest, a bit scared to call them, I think I will just do a web form request, then? What is the number and the dials you have to do again, do you remember?

-> Mine's even slower, BIOMETRICS in the right-upper corner linked, but still message: "We have not received your fingerprints. Check your biometrics request message below for details." -> Which still is really ridiculous, I keep looking in my account but there are no changes whatsoever in...

Thanks so much for your prompt response!!

Does it say anywhere it is "passed" in your profile? @Tiffyc88

Hehe that is so cool, yay, CONGRATS @Tiffyc88

But why can't some people see their biometrics as "completed" when it is already linked to the profile @shussain92 ?

-> 52% :) -> AOR July31 -> Bio linked -> BIO NOT "Completed" in timeline...

Thanks so much @Tiffyc88 - Good Luck to you as well with your application!!!

Thanks @Tiffyc88 - Yeah, I think it was always the same... ---------------- > Still waiting for my Bio Completed Information.... AHHHHHH :) HAHA!

Who is currently seeing the following? I think I had a ghost update 2 just this morning, who knows, but it states: "We are processing your background check. We will send you a message if we need more information." Is that the initial message that we all have since the beginning? -> What do...

Yes, feel the same, the normal timeline is 6 months and we are still in it!

We're all in this together and let's keep ourselves updated on this here :)! And be positive and less scared, @dgeorge :)!

You know what, @dgeorge - I think no one can really tell because they seem to have so many background things going on, and sometimes go slower and sometimes faster than expected. I assume the not showing of biometrics (ALTHOUGH WE BOTH HAVE IT IN OUR PROFILES LINKED BUT NOT SHOWING AS COMPLETED...

Hi @shussain92 - thanks so much for sharing. But you also see the biometrics from an earlier TR application linked on the upper right side of your profile, right? You are also a CEC Inland? @AshishS87 was so nice he said to be patient and I believe he might be right :)?! Hopefully, haha!

Dear @AshishS87 - still the same message haha: "Biometrics: We have not received your fingerprints. Check your biometrics request message below for details." I think they will never change the message lol, AOR 30JUL2020.