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Thanks. My application was received on January 25th ‘17 no update after medical

Hey what’s the pre arrival email, how does it look like? I am too stuck at same security thing

Here you go guys, Date: 2018-03-13 Good day, Thank you for contacting Immigration, Refugees and Citizenship Canada. As discussed, you will find below complementary information to our conversation: In order to better assist you, we invite you to submit your request using the IRCC Web form...

If we do it under this you will get reply in 5 days the most..hope it helps

Guys submitt ircc web form inquiry under Certificate of identity/refugee travel document in the type of application/inquiry field and upload the documents that clinic gave you along with some sort of information.

I believe you are uploading jpf file and it is not acceptable format. Try uploading pdf it may accept