Mine is also the same dm on 3rd 2019
august 24 applicant
still waiting when I called she told me gonna take week to month so just wait will come through.
No I am still waiting for ppr , I have DM since 3rd JAN, 19 but I know when my bf got his ppr request he received the direct email and next day in GCkey he received the message about the passport request.
I disagree with you because most of the people got decision made on ecas and called cic , confirmed the file approval so maybe your friend is just 1 case but it is not joke as per my opinion.