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i would like to clarify on the doubts that everyone is having after recieving the email. i got in touch with cic agent after being on hold for 1.5 hours. They clearly said that it depends where is your application status and which process is being undertaken at this point of time. For instance...

I am trying to update my address as I have recently moved. The change of address through IRCC does not allow me to update my address. this is what it shows. Does anyone knows why this is happening?? We were not able to identify you using the information you provided. There could be three...

AOR AUG 15 2018, CEC application medical passed, we are currently doing your background check. No updates after medical. will be four months on dec 15. Anyone facing the same situation?? thanks for the advise guys!!