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@ksunkaranam - when were your passports delivered to VAC? The reason they keep sighting is - 'busy period' but the tone suggests they made up a reason as they spoke. I am afraid that our passports may be missing. Do let me know if you have any success in tracking this? I have contacted UPS and...

Hello, I submitted my wife and my passports to VAC - NY and they haven't send me a tracking ID and their call center is absolutely useless. It has been over a week now and they just keep asking me to wait one more business day. Was anyone successful in recovering or tracking their passports?