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It is works through my wife. We went through her account and everything works.

Finally I found web support email: web-tech-support@cic.gc.ca

Posted by: dotmatrix That's not true. There is no expiry date on the account. There's a 60 day expiry date for a started application. That is true. I still do not know what to do. I tried over and over but no luck. :(

I filled up my application for both, my wife and myself. All requested documents was verified and checked many times. But I got problem: "Your answer is incomplete. Provide the necessary information below to continue. The name, date of birth or country of birth you entered for your signature...