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hello, I received a mail from Scotia bank qouting that “ benificary customer name and date of birth does not match out records” I dont know why they rejected the payment because i went to bank and they told me that the date of birth is same as on passport and also in scotia bank account also...

hello, I got a mail from scotiabank that the payment was rejected because the “beneficiary customer name and the date of birth does not match our records” What should i do now and How should I transfer the money? Please help