My friend’s friend had that issue, not sure if she solved it yet. You can call ircc to check it out, btw could you please share your timeline, thank you!
Application received Feb 12 2021
AOR Nov 30 2021
Pal Jan 11 2022
The agent told me it’s still in Sydney, they said that eligibility, criminality and medical are all passed, security check is the last thing, so I’m still waiting
Got my pal letter on Jan 11, 2022, just called the agent on Monday confirmed that everything is passed except security still not started, getting tired of waiting.