CC told me my UP was accepted in March, we are now September, so unforunately there is no point to rely on what CC says :( they dont have much visibility, they try to be helpful, but...
my experience is, with urgent processing request(documentation provided and marked on my file) and test passed, and three months passed no progress, that's my opinion :)
i have sent three times totally same webform until it got somewhat on my file, it was always coming back saying we did not receive documents and so on..