Same with me, my final decision shows it was updated on Oct 4, but no email yet.
At least they sent you an email, you should request them to re send it.
Hope to receive an email soon.
I called IRCC again today, the agent told me there's nothing can be done from our side.
I also asked asked about my VO, my PVO is Ottawa and SVO is Etobicoke.
No I don't know my VO. How can I know my VO?
I am guessing Etobicoke since it's closer, I'm in Mississauga, Ontario, but not sure if it works this way.
I think they're taking a minimum of 6 months to process the applications, even if their website shows 5 months.
Waiting is so hard knowing we are already approved, they even issued the COPR number, don't know why they aren't sending the email.
I called IRCC for this issue, Enter your full name on the family name or surname column and leave the given name column blank.
For me, it worked doing this.