Normally way to communicate is to call or through a web form. IRCC takes calls not sure where this statement is coming from maybe you call in a peak time or when they are closed
No update as yet and BGC says "
We are processing your background check. We will send you a message if we need more information."
Guess we continue the waiting game.
Yes thanks I was awaiting my FBI clearance as soon as that was updated then they sent PAL. No I didn't I am just giving them time to work. Did you apply for notes?