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Hey just now i spoke at customer service center of british council but they told it can not be reschedule, can you please help me for the same

Hi can i reschedule my speaking test (date:-16th may) and L/R/W on 19th may. i want to reschedule my speaking test date because i am travelling from different city. i am trying to connect to center also but call was not connecting i tried on toll free number also but same issue. can anyone 1...