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Banking Advisor is completely different from Client Advisor and we do provide technical support to clients over phone. We solve issues related to their platform/system that theu face. So it kind of does fall under technical support. Some of the job description also matches.

Also I'm thinking it might be 22221 (user support technicians) and the responsibilities kind of matches with this. Any thoughts on this?

Thanks for the information but noc c is equivalent to teer 3 right?

Below is my job description and I do not know what TEER Level this belongs to and also under what category. Can someone help me to find the TEER Level of this? Thanks in advance. Job description: Proactively engage with clients in the branch and deliver an outstanding service experience...