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Working at a call center on first level is awful, my experience anyway, wouldn't recommend it, if you have done it before and like it, ok, I would consider going deeper though, 2n level, where the interesting stuff happens. Don't know if these levels also apply to non IT stuff.

Well I would assume they are interested, they can tell from your phone number that you are not located in Canada! Hate interviews over the phone though :P Much prefer face to face communication, somehow im better presenting myself then!

Perhaps you can give it a shot in Canada, if you really want to go/stay, but personally I would consider the mentioned New Zeeland option if the job is in high demand and the money is right, would take quite some organising, but so did or will moving to canada to india I guess.