Thank you so much I did first time December , than 2nd time 21/01/2022 , my office is OttawaCongratulations to your wife!!!
When did you submit your UP request? Did you only submit through webform? I submitted mine through webform and then sent the same information to my local processing IRCC office, the email address provided in the test invitation, 5 days later I called IRCC to confirm if they had received the request. Also you can try to send the same information to your MP and to the Minister@cic.gc.ca, don't know if the Minister email is monitored but it won't hurt.
You need to provide enough supporting documentation about the UP.
Hope this helps.
Yes I have a solid file
I don't have the Ottawa (as customer service advise) office email since I am over 55 did not receive test email
For PM just email or request in person appointment