Have anyone here gotten the portal access and were asked to start a new application? I don't know what else to do. IRCC won't give details about this, people from the VO in Etobicoke tell me they can't check that, it's been a hell of a ride so far.
Pretty much instead of the PR portal ask me to upload a photo and confirm my address, I am being asked to start a new application.
I didn't create this account myself, I was provided with a username and temporary password which I changed and then got access to this weird website.
Anyone had the same issue? Honestly, I literally tried everything possible to understand why this is happening and I can't figure out at all!