Can you imagine?? It’s ridiculous. It’s one BS or another from the moment you submit the application til the moment you get the passport.The certificate envelope says "Do Not Fold" but they still send via regular post. What does Canada Post even do when its regular mail... It has to be folded so that it can be put into the mailbox. After charging $600 per person, they don't even want to spend on minor courier fee. Pretty ridiculous!