1888-242-2100 press 1 to provide UCI if you know it, if not press 2. then press 1 when prompted, then press 2 when prompted, then press 3 when prompted (assuming your application # starts with F), enter your application number when prompted, then enter year of birth when prompted, it will then ask you if you want to check the status of your application, press one and you will hear the full status (similar to what's on your online account) wait until the end and it will ask you if you want to speak with a rep, press 0, if they are busy, call again in 10 minutes. if its important, then keep calling, eventually you will get through. first thing in the morning or at the end of the day.