Hello everyone!
I am in a little bad situation with my citizenship application, I submitted it online on the 31st of March 2021 and from there I have heard nothing from them. I have been calling and sending web forms. To my surprise I keep getting the same reply that they cannot locate my application.
I am currently outside the country taking care of my sick father and I have informed them but they can't update my current address, they cannot do anything besides asking me to keep sending them proofs of my application and the receipt. I'm getting the same reply that they cannot find it and keep asking me for the same documents. I am getting frustrated and I want to know if anyone is still waiting for their AOR from March and do you think it's a bad idea to resend my application by mail and include a letter of explanation including the replies I kept receiving from them so that my application can get processed?
I dont want to use a current date due to the fact that I will not be eligible if I use the current date for physical calculation. And I am not coming back to Canada until the end of the year so that my sister will be the one to take care of my father once I leave.
If anyone has a better idea how I can make this work, I'm all ears.
Thanks!
Hi Mum84,
Sorry to hear you are in this situation. I was in exact same situation as you. If you search my postings on this thread you can find it. My case is that I submitted online on March 4, 2021. No AOR whatsoever received. Sent numerous webforms, just got generic responses, unable to reach them on phone as they were only attending to afghan issues only. On October 25, I sent another application, paper this time together with my husband, with detailed explanation as to the problem I'm having with the online application. I included the print out of my online application showing where it says "submitted on March 4th". I got a not so generic response (my husband didn't get the message) saying they appreciate my patience and understanding and will look into it (something along that line). Fast forward to Dec 29, 2021, I received an email from them saying that they could not find the application I said I made bla bla bla ... In response to this particular email, I included the print out of the online application (same one I sent before), wrote another detailed letter of my journey with them, then included a screenshot of my online citizenship application page, at this time the page was still active and asking me to resubmit passport photo as it is more than 6 months as well as update physical presence. Jan 4th, 2022 they emailed me saying they have found my application. As of Jan. 28, I have written the test and now waiting for oath ceremony.
One question for you: when you log in to your online citizenship application page, do you still see your application? If yes, that could be the issue. From my experience, I think the system was having glitches those early days of rolling out the online system. When I initially submitted, I got a print out of my submission which stated that my submission was received on March 4th, 2021 but never got a confirmation email and I was still seeing my application details on that page (as if I was filling the application). But on Jan 4 when they told me they have found my application, when I logged into that account, I didn't see my applications anymore, it just told me that my application has been received.
So write to them, include every proof you have showing you submitted, include screenshots of your application window and hopefully something might happen.
Sorry for the long post.