But that is NOT likely to be relevant now. She appears to be in RO compliance now.
An exception: It is possible the local office sent requests that she did not get (such as due to contact information error) and thus did not respond to those requests, and a 44(1) Report for a breach of the RO was prepared some time ago. Given the contacts with IRCC this does
NOT appear to be the situation.
However, if this is the situation, then she really needs a lawyer.
I understand your frustration.
But this does NOT appear to be about the Residency Obligation. I cannot say for sure it is something serious, but there is definitely a risk it is serious.
She can wait to see what happens, but the better approach is to see a lawyer as soon as practical.
I hope it is not a serious issue. A lot of stuff got sidetracked during the Covid pandemic. That could be the explanation (very hard to say what the issue actually is). It is possible that the initial referral to the local office was about RO compliance, then there was the pandemic, it got sidetracked. In that case, IF that is the situation (this is just a possible example, not what I think happened), THEN a demand letter from a lawyer now may be enough to get this resolved.
While this does not appear to be about the RO, as I mentioned to
@canuck78, there is a possible exception: if the local office sent requests that she did not get (such as due to contact information error) and thus did not respond to those requests, it is possible a 44(1) Report for a breach of the RO was prepared some time ago. Given the contacts with IRCC
this does NOT appear to be the situation, but since IRCC will only communicate directly with the PR unless an authorized representative has been designated, it is difficult to be sure. You say, for example, "
Maybe IRCC is just waiting for me to send a new form PR card application (with the required number of days)?" And you make other first person references. I am guessing this is more a language issue and that you are actually talking, for example, about your daughter (the PR) potentially making a new PR card application. But to be clear, IRCC will only deal directly with the PR unless the PR has properly designated an authorized representative.
I am no expert. I am NOT a Canadian lawyer, let alone one practicing in the area of immigration law. So I cannot offer personal advice . . . other than the obvious stuff, like it is time to see a lawyer. That said, if she has not used it yet, she could submit a
webform inquiry or, perhaps even a request for urgent processing using the webform (technically she does not qualify for urgent processing, but given how long this application has been in process, perhaps just explaining the hardship it is causing, and how long it has been, will influence whoever screens the request to at least do something that causes the local office to take some action on it). The link for that is here:
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx?_ga=1.248793671.1540905010.1415025687
In any event, this is not about mocking a PR. This is not about some "
cleanup" and is definitely not about the government creating conditions to encourage legitimate PRs to leave (on the contrary, the government is currently scrambling to bring more immigrants to Canada because the global pandemic had a big, negative impact on immigration numbers . . . Canada needs a steady flow of immigrants to fuel its economy). A new application is not likely to change the situation.
It appears pretty clear that
EITHER something has gotten lost or mixed-up in the local office (that's possible),
OR there is a real issue at stake. There is a significant risk of the latter, a real issue, something serious, so the suggestion to see a lawyer should be taken seriously.
Notwithstanding more than a little bad mouthing targeting IRCC and Canada, actually the system tends to be flexible with PRs, if not rather lenient and generous. That may not be your impression, but that is how things tend to lean, by a lot. There are instances in which IRCC can be unfair. But those tend to be the exception, far from the rule.
Hopefully this situation gets resolved sooner rather than later. (There is a way to force things, but that is so NOT recommended I am not going to go there; far, far better to talk to a lawyer first.)