You can try to call but it is challenging. Updates in the system varies by the local office processing your application, it could take from 1 day, weeks or months to get this updated.My wife and I took the test on Nov 6 (Test window was Nov 1st - 21st) but the online tracker still shows "in progress". Used Mac and took clear images of our DL and photos, don't think there should be an issue. We also received the email confirming our test scores.
Should I be concerned? Call IRCC to check what the happened?