HI @scylla! Yes, my husband is supervising staff. We are quite confused which NOC to use since he does below work from NOC 6552 Customer service representatives in retail establishments
Answer, in person or on the phone, enquiries from customers
Investigate complaints regarding the establishment's goods, services and policies
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Receive credit and employment applications.
And most of the job in NOC 6211 HOWEVER we are not sure if escape rooms can be considered retail as it is more of services and not merchandise (goods/products/items per se)
Supervise and co-ordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff and monitor and report on performance
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
May perform the same duties as workers supervised
May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
