I agree with you. The work they are doing is impressive.Wow!!! Having gone through the link you shared @dersonc, I felt so deeply connected with IRCC and Canada as a country (I am proud to live and work here, and soon to call it MY COUNTRY). The efforts they have put in place to come up with strategies that will keep the Citizenship grant process in motion despite the challenges posed by the pandemic are astonishing. The team has done a good job (though there is always room for improvement) in making great policies and I suppose will continue to navigate through them.
With this in mind, I will not complain of delays associated with processing applications (even though there might be a couple of agents who might not work efficiently to help attain the goals), they are really Overperforming!!!
Oh Canada!
This is another ATIP request made by another member of the forum related to the online process: https://drive.google.com/file/d/1QqlOfB02JITk3f5a5VcJUbWiy7yVyR88/view