So, the thing in our case is we did medicals upfront, which was updated on portal on Jul 21, 2021. We sent the exemption email on Aug 5, 2021 though. The acknowledgment email we got came right after, have pasted it below. What we got as reply 3 days ago was what the other person has posted above- "We have received your enquiry...."
Acknowledgment email:
UN MESSAGE EN FRANÇAIS SUIVRA.
*** This message is an automated reply, which is unable to receive replies***
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have received your email. We will contact you within 14 business days after receiving a complete request. Some cases may fall outside these processing times if they are not complete or require further verification. Please read the information below to make sure your request is complete and to avoid delays.
Frequently Asked Questions (FAQ)
1. What is the purpose of this mailbox? To process requests from those who require written authorization to reunite with a family member in Canada, or who are eligible to travel to Canada under a travel exemption and require priority processing of a visitor visa application in progress. This is not a channel to request more information about the new testing or quarantine measures for travellers. To obtain more details about public health requirements for travellers, visit the Public Health Agency of Canada website.
2. Does everyone receive a response to their request? No, you will receive a response only if you need a written authorization from IRCC to travel or if you are exempt from a travel restrictions and wish to inform us you have a visitor visa application in process. Any other type of enquiries will not be answered.
3. How do I know if I need a written authorization from IRCC? Visit the Travel restrictions in Canada webpage to confirm if it is required in your situation. See below the most common situations where a written authorization is not necessary. If you are:
- A Canadian Citizen or a Permanent Resident returning to Canada
- an immediate family member of a Canadian Citizen, Permanent Resident or a person registered under Canada’s Indian Act
- an immediate family member of a temporary resident travelling from the United States
- If you already have a Public Health Agency of Canada letter for a compassionate travel and already hold valid visitor visa or eTA or do not require one
4. How do I make sure I sent a complete request? Consult the chart on the next page below to make sure all the required information was included in your email.
5. I just realized I forgot to include some documents, can I send another email? Yes, but make sure you gather all the required information and supporting documents (initial and new) and send them all in one new email only. If you send us multiple emails with different information, your request will be delayed and may be refused.
6. Once my complete request is sent, should I send another email to follow-up on my request? No, there is no need to send another request. If you received this automatic response, you can rest assured that we received your request. We understand your need for making travel arrangements but we are working through the requests as quickly as possible. If you have sent a complete request and need a written authorization, there is no need to worry, we will respond as soon as we reach your request.
7. Can my family member in Canada send the request on my behalf? If you are a foreign national wishing to come to Canada, you should send your own request and include the email address associated with your IRCC account, if you have one. If a request comes from a different email address we cannot respond unless you provide a Use of a Representative (IMM 5476) form to authorize the person to act on your behalf.
8. I have a permanent resident application already approved, can I enter Canada? If you are outside Canada, you can’t come to Canada to validate your Confirmation of Permanent Residence (COPR) and land as a permanent resident right now. You may be able to come only if: your COPR was issued on or before March 18, 2020 or you are exempt from the travel restrictions. Please continue to monitor the Immigration applicants web page for updates.
Information to include in your request based on your situation
| If you are a foreign national who is: | Description | Information to include in your email | Documents to include in your email |
An immediate family member of a Temporary Resident (temporary worker, student, etc.) traveling from any other country than the United States | Immediate family member Spouse or common-law partner Dependent children Dependent children of dependent children Parents or step-parents Parents or step-parents of spouse or common-law partner Guardian or tutor | *Your full name *Your date of birth *Your passport number *Your detailed purpose of visit *Your travel dates and your expected duration of stay *The country where you currently live *Your relationship to the person in Canada *The status of your family member in Canada (worker, student, etc.) | *A copy of the immigration status document of your family member in Canada (copy of their work permit, student permit, etc.) *Proof of relationship with your immediate family member in Canada (copy of a marriage certificate, birth certificate, etc.) *Do not include personal photos |
An extended family member of a Canadian Citizen, a Permanent Resident or a person registered under Canada’s Indian Act travelling from any country | Extended family member An individual who is 18 years old or older, in an exclusive dating relationship with the person (who is also 18 years of age or older), has been in such a relationship for at least one year and has spent time in the physical presence of the person during the course of the relationship The dependent child of the person in an exclusive dating relationship An adult child (non-dependent child) of the person, of their spouse or common-law partner or of the person in the exclusive dating relationship A grandchild (dependent child of a non-dependent child) of the person, of the person’s spouse, of the person’s common-law partner, or of someone who is in an exclusive dating relationship with the person A sibling, half-sibling or step-sibling of the person or of the person’s spouse or common-law partner A grandparent of the person or of the person’s spouse or common-law partner | *Your full name *Your date of birth *Your passport number *Your detailed purpose of visit *The country where you currently live *Your relationship with your family member in Canada *The status of your family member in Canada (Canadian Citizen, Permanent Resident, a person registered under Canada’s Indian Act) | *If the person you’re trying to reunite with in Canada is 18 years of age or older, the Application for authorization and statutory declaration (IMM 0006) (PDF, 2.2 MB) must be used. |
