I mailed them out in May 2021 with this information.Hello,
I was reading all the posts regarding getting back the seized passport and was very helpful.
Today, we went me and my husband to CBSA office to get our seized passports back for our family, when we arrived to reception we gave them our PR Cards, they checked in the system and they told us that they have only my husband's file however me and my 2 boys are with IRCC which is in Etobicoke office . It's a weird situation because all the family should be together in one place.
So the receptionist told us that one officer will contact us back once they prepare my husband's document and we can go somewhere to have coffee until everything is ready. After half an hour the document was ready and we went and got it.
After that, we went to Etobicoke office in 5343 Dundas street , they were open but not accepting walk in and they asked us to send a letter by mail to their address with the list of the requested Original Identity documents and the reason of your request, including an explanation that you became a permanent resident without your documents and they will reply back to me with an appointment in order to get them back.
It's really a big headache and I don't know why since i am there already and they are open why they couldn't give it to me and do the same easy process like CBSA Office.
I feel that they are complicating things and they don't want to make things easy for people
I haven't heard from them back yet.