My parents application got a notification in their online application which states "Invitation to Pre-arrival services: Hello, We are currently processing your application for permanent residency. You now qualify to receive pre-arrival services to help you prepare for your new life in Canada. These services are only available to you before you enter Canada"
Also, the status is still "Submitted" when I open the application through the login process. If I just see the status by entering the UCI number, it says "Decision Made"
What does all this mean? What are the next steps? Note: They are physically in Canada