Good day ------
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided. To obtain a refund for your payment associated to an application for the Temporary resident to permanent resident (TR to PR) pathway that is not in our system yet, you will need to
request a refund on our website.
Please ensure to select “
On paper” when asked “
How did you apply?” while completing the questionnaire
Ask for a refund.You should then be able to sign into the account you created with your payment service, select “
Get receipt” under the tab “
My receipts”, then select “
Request a refund” next to the receipt you paid for your TR to PR application.
It should take approximately
8 weeks for you to receive a refund. You may receive updates through the email address you provided.
How refunds are issued
· The refund will be automatically issued on the credit card or the prepaid card used to make the payment.
o this usually takes a few days.
· If we can't refund your payment to your credit/prepaid card or you paid with an Interac® debit card, a cheque will be issued.
o this could take up to 8 weeks.
· The amount of the refund, if approved, will depend on the processing stage of your application. If the processing of your application:
o has
not started, you will be refunded the total amount.
o has started, only the Right of Permanent Residence Fee (RPRF) will be refunded.
· If you requested a withdrawal of your application and your request was accepted:
o a refund should be issued within 16 weeks.
Once a refund is issued, the responsible office will be unable to process the application without the applicable fees, which will result in your application being refused.
Please note that if you submitted a second application with the same fee receipt as in the first application, requesting a refund will result in the refusal of both applications.