Thank you so much. Will call them on Monday morning.Hey there. You should call them during business days between 8 am to 4 pm ET at 1-888-242-2100. After that, you should follow this series- 1, < UCI number #>, 1,1,1,2,2,< your application number #>, 1, < automated voice will ask birth year>, 1,1,0 (zero to speak to a rep). I hope this helps you out.