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Error Opening Citizenship Application Package

km9203

Hero Member
Aug 9, 2015
670
101
Med's Done....
Sent with app
Hi all
It has been a while since I last posted here, a few years back before I got residency. It is now time to get citizenship. I have been trying to dowload the PDFs from Canada.ca for the last month but have been getting an error. At first I thought it was my computer but I have now tried it on different devices, as well as different browsers, and get the same message. I have the latest up to date version of Adobe Reader.

This is the message I get, any advice?

"Your PDF reader may not be able to read this document. You can update to the latest version."
 

engray

Champion Member
Jul 20, 2018
1,043
635
You need to download the application to your computer, and open it using Adobe Acrobat Reader. You cannot use Chrome or other browsers to view the application.
 
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Hapique

Hero Member
Oct 17, 2015
217
144
If you download and open it by a browser by default, it will give you this message " The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. "
You should find the file in where it is downloaded and open it with right mouse click as "Open with Acrobat Reader".
 

km9203

Hero Member
Aug 9, 2015
670
101
Med's Done....
Sent with app
It doesn't let me download it at all. It opens that error page in the web browser. I don't have a download to right click on.
 

Hapique

Hero Member
Oct 17, 2015
217
144
It doesn't let me download it at all. It opens that error page in the web browser. I don't have a download to right click on.
Have you checked with different browsers or even different operation systems?
Maybe VPN is on and blocks it?
 

km9203

Hero Member
Aug 9, 2015
670
101
Med's Done....
Sent with app
Have you checked with different browsers or even different operation systems?
Maybe VPN is on and blocks it?
Yes, I have tried on different browsers and different computers (3). It is very frustrating.
 

Hapique

Hero Member
Oct 17, 2015
217
144
When i click with left button to the link, it gives me an error " Please wait... if this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document". But if I click on the link with right button "Save Link As" - the file will be downloaded. Try this .
 

rajkamalmohanram

VIP Member
Apr 29, 2015
15,803
5,791
Hi all
It has been a while since I last posted here, a few years back before I got residency. It is now time to get citizenship. I have been trying to dowload the PDFs from Canada.ca for the last month but have been getting an error. At first I thought it was my computer but I have now tried it on different devices, as well as different browsers, and get the same message. I have the latest up to date version of Adobe Reader.

This is the message I get, any advice?

"Your PDF reader may not be able to read this document. You can update to the latest version."
It doesn't let me download it at all. It opens that error page in the web browser. I don't have a download to right click on.
If you are using Chrome :

1. Click on the 3 dots on the right corner of the browser window
2. Go to Settings
3. Click on Site Settings
4. Click on Additional Site Settings
5. Click on PDF documents
6. Enable "Download PDF files instead of automatically opening them in Chrome"
7. Refresh the page and click the link to the application form again
8. The form will be downloaded instead of opening on Chrome.
 
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Hapique

Hero Member
Oct 17, 2015
217
144
If you are using Chrome :

1. Click on the 3 dots on the right corner of the browser window
2. Go to Settings
3. Click on Site Settings
4. Click on Additional Site Settings
5. Click on PDF documents
6. Enable "Download PDF files instead of automatically opening them in Chrome"
7. Refresh the page and click the link to the application form again
8. The form will be downloaded instead of opening on Chrome.
Thank you for this! I did not know it exists ;) Really helpful for everyday life.
 
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