Hi Everyone,
Can anyone help me in finding NOC Code for Call Center Quality Auditor.
My Jobs and responsibilities:
> Monitor transactions to be compliant to regulations and internal policies with the highest degree of accuracy
> Investigate consumer complaints and share actionable insights with the stakeholders
> Participate in calibrations with global quality teams
> Participate in monthly global process knowledge test
> Assist supervisor in dispute resolution by collaborating with operations and compliance
> Conduct huddles and sessions for agents and supervisors on top infraction reasons and share best practices
> Collaborate with Ops Supervisors/Managers to resolve process related questions and queries
> Partner with Ops /Learning&Development/Compliance to gain agreement and understanding on any significant updates to policy/new policies that have been rolled out in the call center
> Analyze historical data to build quality improvement initiatives and drive quality strategies across the business. Identify gaps and drive improvements in processes, products and overall consumer experience. Represent team and drive initiatives cross-functionally
> Embrace constant change with flexibility and good grace which demands strong deliverable. Partner with Operations and Training to ensure peers are constantly evolving, learning and improving
> Maintain working knowledge of policies and procedure & Perform Root Cause Analysis and identify trend. Share Quality score trends and top opportunity areas for the LOBs handled.
IN NUTSHELL I MONITOR CALL CENTER CALLS.
The only NOC near to my Job is NOC 1122 Professional occupations in business management consulting
Please advice!
Can anyone help me in finding NOC Code for Call Center Quality Auditor.
My Jobs and responsibilities:
> Monitor transactions to be compliant to regulations and internal policies with the highest degree of accuracy
> Investigate consumer complaints and share actionable insights with the stakeholders
> Participate in calibrations with global quality teams
> Participate in monthly global process knowledge test
> Assist supervisor in dispute resolution by collaborating with operations and compliance
> Conduct huddles and sessions for agents and supervisors on top infraction reasons and share best practices
> Collaborate with Ops Supervisors/Managers to resolve process related questions and queries
> Partner with Ops /Learning&Development/Compliance to gain agreement and understanding on any significant updates to policy/new policies that have been rolled out in the call center
> Analyze historical data to build quality improvement initiatives and drive quality strategies across the business. Identify gaps and drive improvements in processes, products and overall consumer experience. Represent team and drive initiatives cross-functionally
> Embrace constant change with flexibility and good grace which demands strong deliverable. Partner with Operations and Training to ensure peers are constantly evolving, learning and improving
> Maintain working knowledge of policies and procedure & Perform Root Cause Analysis and identify trend. Share Quality score trends and top opportunity areas for the LOBs handled.
IN NUTSHELL I MONITOR CALL CENTER CALLS.
The only NOC near to my Job is NOC 1122 Professional occupations in business management consulting
Please advice!
