@NOC98 :
Hey man, thanks for everything so far just wanted to show you my employment letter and get any of your valued feed back
Suggested edits are in green
April 19, 2021
MRS
XYZ
Canada
Re: Confirmation of Employment
To whom it may concern:
The intent of this letter is to confirm in writing the full-time permanent employment of MRS with XC from June 1, 2020 until the present. He has also taken a leave of absence from October X to November Y, and December X till January Y due to health concerns.(dont wanna say I had an accident and was on insurance)
M accrues vacation at 4% up to 10 days annually. He also receives full company benefits including life insurance, health and dental insurance, short and long term disability and has access to participate in our RRSP contribution program.
M started as a Technical Support Specialist (NOC code – 2282), where his hourly salary was $XX, and in April 1st he moved on to Technical Support Specialist - Overnights (NOC code – 2282), where his salary was $XX, and in May 1st he was promoted to Technical Support Specialist Overnights - Rare (NOC code – 2282) where his salary is $XX.
In every role he is paid on the 15th and last day of each month and is scheduled for 40 hours per week. He is part of our Customer Care team in Y, Ontario.
The following are his duties and responsibilities:
Provide advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity, and other Xplornet proprietary products (Email, Static IP, Sophos Internet Security)
- Acquisitions technical support – providing technical support to customers who were acquired and are on services that are not part of our 4G access
- Providing dealer support for installation and provisioning issues
Consult user guides, technical manuals and other documents to help customers reach resolution.
Train end users in response to identified difficulties that they are having.
Collect, organize and maintain a Problems and Solutions log for use by other technical support analysts.
Liaise with internal departments to investigate and escalate technical issues as appropriate.
Please and thank you