The person helping me figuring all this out sent an email to VFS instead. They replied that "unfortunately, all the passports were returned with the envelopes in which they came from. So they don't have any idea. And the best way is to contact the immigration for further assistance." Now, he wrote to the immigration a letter explaining the situation but we did not get any reply from them yet.
After, we decided to send the passport back to the embassy and we received a new email from the VFS saying that "your application tracking ID Nber ****** has been dispatched to the IRCC office on 03/24/2021 for processing.
What does this mean? any thought about this situation will be so helpful